Khalid Boushabi
Customer Success Specialist
Adaptable
Dynamic
Negociation and persuasion
Communication
Team player
40 years old
Self-motivated, driven, team player, curious, dynamic and passionate Customer Success Specialist with expertise in marketing, IT, HR training and franchise operations to join your Customer Success Team. Build on strong technical background and in depth product knowledge to identify customer needs and concerns, recommend solutions and become a trusted customer resource.
Experience
Customer Service Coordinator (1 month fixed durationontract)
SCD Swiss Cosmetics Geneva
March 2019
- Conduct research to identify new markets and customer needs
- Develop and monitor client portfolios
- Arrange business meetings with international clients (France, UK, Poland, USA, Spain, Italy, UAE...)
- Promote the company’s products/services
- Establish and negociate various contracts and ensure their follow-up through audits
- Establish sale price orders, invoicing and collections
Customer Operations Coordinator
FCE Franchizing Center Entreprise Geneva
November 2017
to November 2018
- Promote a new franchised business for Apheresis treatment against cancers
- Creation of a first training Center in Munich (Germany) for the treatment of cancer using Apheresis method
- Creation of our first Franchise Center in Dubai (UAE)
- Facilitate sales presentations and communications for upcoming joint-venture opportunities and collaborative business efforts
- Commercialize medical equipments, procedures know-how and services for the
therapy - Set-up medical protocols according to the required treatment
- Establish and negociate various contracts and ensure their follow-up through audits
- Establish sale price offers, invoicing and collections
- Manage international customs and regulatory requirements (customs, V.A.T)
- Develop and monitor client portfolios
Technical Analyst
Computacenter (Spain)
February 2014
to June 2015
- Perform a range of technical work activities either remotely or at customer site to meet Business and Customer requirements
- Coordinate small teams delivering basic work packages in line with Company process to meet business and Customer requirements
- Escalate issues in line with Company processes to ensure Customer demands are met
Analyst Order Processing
Colt Technologies (Spain)
January 2010
to January 2011
- Perform technical , commercial and administrative validation on a Customer order
- Validate all incoming orders to ensure accurate and appropriate Customer order delivery
- Interact with Sales, Front-Desk, Service Delivery teams in E.U countries and India to clarify missing/unclear information
Customer Support Coordinator (UK)
Renewable Energy Ltd
June 2007
to August 2008
- Deal with phone enquiries from Customers and Employees
- Liaise with a team of 80 Domestics Energy Assesors in the field
- Confirm appointments with home-owners, estate-agents, agencies...
Regulatory Affairs Assistant (France)
Tyco Healthcare
November 2005
to May 2007
- Support the Sleep Apnoea Products registration activities and submission throughout the World
- Maintain information on worldwide regulatory requirements and the status of products registration
Education
IOSH Health & Safety
Coventry University (UK) 2013
Msc in Oil Gas and Risk Management
Coventry University (UK) 2013
September 2011
to September 2013
International trading: Hedging, Derivatives / Investment Analysis and Decision making / Share Valuations by using CAPM methods / Risk measurement / Diversification of risks.
Skills
Lauguages
- English (fluent)
- French: mother tongue
- Spanish: advanced
- Computer Skills: MS Office, SAP, Sphinx, PrinceII, Oracle, Siebel, Citrix, CRM, Microsoft Project
- References: available upon request
Customer Service
- Active listening
- Adaptability
- Attentiveness
- Conflict resolution
- Creativity
- Decision-making
- Dependability
- Effective communication
- Empathy
- Friendliness
- Knowledge of product or service
- Open-mindedness
- Patience
- Quick thinking
- Reading physical and emotional cues
- Responsiveness
- Timeliness
Business and Sales
- Strong understanding of customers' business model
- Consultative selling Skills (ability to identify, develop and articulate proposition)
- Client facing experience (in Account Management, Customer Support and Relation Management)
- Strong customer service skills
- Exceptional problem solver and critical thinker
- Executive engagement skills with an ability to establish trusted adviser relationships with business decision makers
- Strong ability to collaborate with internal operational and account management teams
- Flexible and open minded, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
- Work well under pressure and deliver on time across multiple accounts and conflicting priorities
- English,French and Spanish speaker
Interests
Travel
- I spend my leisure time travelling, running and being with my family.
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