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Khalid Boushabi

Khalid Boushabi

Customer Success Specialist

Adaptable
Dynamic
Negociation and persuasion
Communication
Team player
40 years old
khboushabi@gmail.com +41783358300
Rue des Alpes, 17, 1201 Genève, Switzerland
Self-motivated, driven, team player, curious, dynamic and passionate Customer Success Specialist with expertise in marketing, IT, HR training and franchise operations to join your Customer Success Team. Build on strong technical background and in depth product knowledge to identify customer needs and concerns, recommend solutions and become a trusted customer resource.
Experience

Customer Service Coordinator (1 month fixed durationontract)

SCD Swiss Cosmetics Geneva
March 2019
  • Conduct research to identify new markets and customer needs
  • Develop and monitor client portfolios
  • Arrange business meetings with international clients (France, UK, Poland, USA, Spain, Italy, UAE...)
  • Promote the company’s products/services
  • Establish and negociate various contracts and ensure their follow-up through audits
  • Establish sale price orders, invoicing and collections

Customer Operations Coordinator

FCE Franchizing Center Entreprise Geneva
November 2017 to November 2018
  • Promote a new franchised business for Apheresis treatment against cancers
  • Creation of a first training Center in Munich (Germany) for the treatment of cancer using Apheresis method
  • Creation of our first Franchise Center in Dubai (UAE)
  • Facilitate sales presentations and communications for upcoming joint-venture opportunities and collaborative business efforts
  • Commercialize medical equipments, procedures know-how and services for the
    therapy
  • Set-up medical protocols according to the required treatment
  • Establish and negociate various contracts and ensure their follow-up through audits
  • Establish sale price offers, invoicing and collections
  • Manage international customs and regulatory requirements (customs, V.A.T)
  • Develop and monitor client portfolios

Technical Analyst

Computacenter (Spain)
February 2014 to June 2015
  • Perform a range of technical work activities either remotely or at customer site to meet Business and Customer requirements
  • Coordinate small teams delivering basic work packages in line with Company process to meet business and Customer requirements
  • Escalate issues in line with Company processes to ensure Customer demands are met

Analyst Order Processing

Colt Technologies (Spain)
January 2010 to January 2011
  • Perform technical , commercial and administrative validation on a Customer order
  • Validate all incoming orders to ensure accurate and appropriate Customer order delivery
  • Interact with Sales, Front-Desk, Service Delivery teams in E.U countries and India to clarify missing/unclear information

Customer Support Coordinator (UK)

Renewable Energy Ltd
June 2007 to August 2008
  • Deal with phone enquiries from Customers and Employees
  • Liaise with a team of 80 Domestics Energy Assesors in the field
  • Confirm appointments with home-owners, estate-agents, agencies...

Regulatory Affairs Assistant (France)

Tyco Healthcare
November 2005 to May 2007
  • Support the Sleep Apnoea Products registration activities and submission throughout the World
  • Maintain information on worldwide regulatory requirements and the status of products registration
Education

IOSH Health & Safety

Coventry University (UK) 2013

Msc in Oil Gas and Risk Management

Coventry University (UK) 2013

September 2011 to September 2013
International trading: Hedging, Derivatives / Investment Analysis and Decision making / Share Valuations by using CAPM methods / Risk measurement / Diversification of risks.
Skills

Lauguages

  • English (fluent)
  • French: mother tongue
  • Spanish: advanced
  • Computer Skills: MS Office, SAP, Sphinx, PrinceII, Oracle, Siebel, Citrix, CRM, Microsoft Project
  • References: available upon request

Customer Service

  • Active listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Creativity
  • Decision-making
  • Dependability
  • Effective communication
  • Empathy
  • Friendliness
  • Knowledge of product or service
  • Open-mindedness
  • Patience
  • Quick thinking
  • Reading physical and emotional cues
  • Responsiveness
  • Timeliness

Business and Sales

  • Strong understanding of customers' business model
  • Consultative selling Skills (ability to identify, develop and articulate proposition)
  • Client facing experience (in Account Management, Customer Support and Relation Management)
  • Strong customer service skills
  • Exceptional problem solver and critical thinker
  • Executive engagement skills with an ability to establish trusted adviser relationships with business decision makers
  • Strong ability to collaborate with internal operational and account management teams
  • Flexible and open minded, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
  • Work well under pressure and deliver on time across multiple accounts and conflicting priorities
  • English,French and Spanish speaker
Interests

Travel

  • I spend my leisure time travelling, running and being with my family.
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